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Privacy Policy

Privacy Policy

Shop Online with Confidence at ProPueblo.com

Providing you with a secure online experience is a high priority at Pro Pueblo.  We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded.  Your transactions are not only supported by industry standard data encryption, but also protected by Pro Pueblo’s Secure Shopping Guarantee.  Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer.

Secure Shopping Guarantee

With our website, you never have to worry about your credit card safety.  If unauthorized charges are made to your credit card as a result of shopping with us, you will not be held accountable.  Under the Fair Credit Billing Act, federal law limits your responsibility for unauthorized charges up to $50.00.  This means that your bank cannot hold you liable for more than $50.00 of fraudulent charges.

If your bank does hold you liable, we will cover the entire liability for you, up to $50.00.  We will cover this liability only if the unauthorized use of your credit card for purchases made at our website resulted through no fault of your own.

Reporting Unauthorized Charges

In the unlikely even that you discover unauthorized charges on your credit card within 60 days of your purchase on our website, promptly call your credit card company and report the unauthorized charges.  You should speak to a representative of the company’s fraud department.  They can inform you of the company’s fraud claim process and determine whether or not to charge you a personal liability fee.  If your credit card company determines that fraudulent charges resulted from your purchase with us and holds you liable for any unauthorized charge, contact us immediately.  For your convenience, you can contact us by email or fax.  In order to help you, we need the following information:

  • Your name
  • Daytime phone number
  • Billing address
  • Copy of the credit card statement in question (please circle the fraudulent charges)
  • Proof of your credit card company’s fraud determination and liability fee
  • Description of the incident.

Reimbursement

For security purposes, our fraud department will confirm your claim.  If the fraudulent charges resulted through no fault of your own, we will then credit your credit card up to a maximum of $50.00 and send you a letter confirming the reimbursement.

Protecting You Against Fraud

Data Encryption: To help protect your credit card number and personal information, we encrypt every order.  Encryption is a process by which we use software to scramble your credit card number and personal information in transit to Pro Pueblo.

Positive Identification: The Pro Pueblo store website is registered with site identification authorities to enable your browser to confirm our store’s identity before any transmission is sent.  With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested.  Your data then reaches your intended target or your browser notifies you (prior to sending any personal information) that the potential receiving site looks suspicious and should be avoided.

Privacy Concerns: If concerned about the privacy of your credit card information, we encourage you to submit your order electronically by email or fax without a credit card number and a sales representative will contact you to obtain this information.  If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone to complete your order.

With these security measures in place, you can feel confident that the Secure Shopping Guarantee protects every credit card transaction you make at Pro Pueblo. 

We hope that as you understand the measures we employ, you will be as confident about the security of your transactions and personal information as we are.

When you buy online with Pro Pueblo, you can buy with a measure of confidence.

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